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Remote Mortgage Advocate - Complaint Resolution

Remote / Online - Candidates ideally in
Springfield, Sangamon County, Illinois, 62777, USA
Listing for: Carrington
Remote/Work from Home position
Listed on 2026-01-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading mortgage company is seeking a Mortgage Customer Service Advocate to work remotely from home. This role involves resolving complex customer complaints from various channels, engaging with stakeholders effectively, and documenting resolutions. Candidates must possess 3-5 years of related experience, particularly in legal complaint environments and residential mortgage servicing. The company offers comprehensive benefits, including healthcare plans and employee referral bonuses.

Must be able to work Pacific Standard business hours.
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