Customer Service Representative Administrator - US Remote

Employer Industry: Technology and Public Safety Solutions

• Salary up to $45,760
• Incentive bonus plans available
• Comprehensive medical, dental, and vision benefits
• Generous paid time off packages and 10 paid holidays
• Opportunity for career advancement within a global company
• Supportive and community-focused work environment

• Maintain account orderliness and ensure field agents are assigned to each account
• Update designated accounts with new information received from clients
• Communicate any escalated information to clients or supervisors as needed
• Facilitate the successful recovery of assigned collateral using a centralized Dashboard
• Demonstrate basic product and service knowledge while interacting with customers

• High School Diploma or GED
• 2+ years of customer service and account management experience
• 2+ years of experience with collateral repossession preferred
• Strong phone skills with the ability to give clear and concise direction
• High level of experience using G‑Suite, MS Office, and related applications

• Collections or credit experience would be beneficial
• Detail‑oriented with strong multi‑tasking and organizational skills

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