Sales Support Agent
Sharjah, UAE/Dubai
Listed on 2026-01-22
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Customer Service/HelpDesk
Customer Service Rep
Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers.
From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements.
Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude.
We pride ourselves on being the recipients of prestigious travel industry awards:
MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah
MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah
LUXlife Awards 2024 - Best Premium Travel Agency in the UAE
T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah
Job DescriptionThis is a remote position.
Key Responsibilities
- Communicate with clients in a professional and courteous manner.
- Handle multiple client inquiries simultaneously while maintaining accuracy and attention to detail.
- Collaborate with colleagues to ensure seamless service delivery.
- Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.
Skills & Expertise:
- Bachelor’s degree or higher.
- Comfort with CRM software and virtual client engagement tools.
- Strong attention to detail and multitasking ability.
- Excellent communication, interpersonal, and listening skills.
- Flexibility to accommodate client schedules and time zone differences.
- Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
- Problem-solving skills and resourcefulness in handling unexpected challenges.
- Cultural sensitivity and a respect for diverse backgrounds and preferences.
- Resilience and professionalism under pressure.
- A team player with a collaborative mindset.
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