Customer Support Team; Dutch Speakers

About the job Customer Support Team (Dutch Speakers)

Join the Media Markt / Imtron Customer Support Team (Dutch Speakers)

Do you speak Dutch at a professional level and want to work with one of Europes largest technology retailers?

Were hiring Customer Service Representatives for Media Markt & Saturn (MMS) fully remote across Turkey!

• Support customers with inquiries such as:
• Nearest store locations.
• Online product returns.
• Complaints and issue resolution.
• Stock availability checks.
• Product reservation requests.
• Handle inbound calls (emails may be included later).
• Provide basic technical support when needed.
• Participate in team meetings, feedback sessions, and customer satisfaction initiatives.
• Enjoy career development opportunities: one-on-one sessions, mentoring, and promotion paths.

• Work from home anywhere in Turkey.
• Stable, long-term project with low turnover and great team culture.
• Competitive salary & bonuses earn up to ~51,200 TL/month with incentives.
• Growth opportunities structured mentoring and support for your career.
• Extra perks team celebrations, recognition, and bonus rewards.

• o Attendance bonus: 5,000 TL (with 100% shift compliance, valid until end of 2025).
• o Quality bonus: up to 10% of salary.
• Pluxee Meal Card: 4,500 TL allowance.
• Private Health Insurance:
  Provided via Mapfre (employee only).

• Shifts between 09:00 20:00 CET (summer hours; winter adds +1 hour).
• Rotating shifts:
  • 09:00–18:00
  • 10:00–19:00
  • 11:00–20:00
  • 12:00–21:00
  • 13:00–22:00
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: 2 per week (Sunday fixed, second day variable).
• Work on public holidays required (paid at 2x rate by law).

• Duration: 2 weeks (weekdays only, weekends off).
• Hours:
  
  09:00–18:00 or 10:00–19:00.
• Format:
  Online.
• Attendance is mandatory.

• Dutch (C1/C2) required.
• A smartphone (for secure VPN login verification).
• Ability to work remotely across Turkey.
• Apply now and build your career with Media Markt & Saturn, a leader in consumer