More jobs:
Customer Support Representative; Remote), UAE National
Remote / Online - Candidates ideally in
UAE/Dubai
Listed on 2026-01-23
UAE/Dubai
Listing for:
Kavak GCC
Remote/Work from Home
position Listed on 2026-01-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
This is a remote position.
We are seeking a Customer Service Representative to join our Customer Onboarding team (Sales or Supply) remotely. This role is open to UAE Nationals and focuses on supporting Kavak’s appointment-based operations. You will be responsible for appointment reminder calls, follow-ups, and rescheduling, while acting as a key touchpoint to ensure customers are fully prepared for their sales visits or vehicle inspections.
Key Responsibilities- Act as the primary point of contact for customers with upcoming sales visits or supply inspections.
- Make outbound reminder calls to confirm appointments and reduce no-shows.
- Follow up with customers to ensure they are prepared for their visit or inspection (documents, location, requirements).
- Handle general customer inquiries related to appointments, onboarding steps, locations, and Kavak processes.
- Manage appointment rescheduling or cancellations efficiently while coordinating with internal teams.
- Record and update appointment confirmations, follow-ups, and customer interactions in internal CRM and scheduling systems.
- Escalate issues or risks that may impact appointments to the relevant Sales or Supply teams.
- Provide clear and timely updates to internal stakeholders to ensure appointment readiness.
- Proactively identify recurring issues affecting attendance or onboarding and report them for process improvement.
- Be eligible for the Emiratisation program and hold a valid Family Book.
- Minimum 1–2 years of experience in Customer Service, Call Center, Appointment Coordination, or a related role.
- Strong verbal communication skills in English and Arabic (phone-based role).
- Comfortable handling outbound reminder calls and inbound customer inquiries.
- Confident using CRM, scheduling tools, and digital communication platforms.
- Detail-oriented, well-organized, and able to manage multiple appointments and follow-ups.
- Customer-first mindset with a calm, professional, and solution-oriented approach.
- Team player who collaborates effectively with Sales, Supply, and Operations teams.
Why Join Us?
- A flexible remote work environment with optional office presence.
- Hands-on experience in a fast-growing, tech-driven automotive company.
- The opportunity to support a growing customer base in a dynamic industry.
- Training and development support.
- A chance to be part of a UAE National development initiative.
- If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you! Apply now!
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