Elder Fraud Hotline Assistant - Victim Services; On-Call Part-Time REMOTE

Employer Industry: Victim Services and Advisory

Why consider this job opportunity:

• Pay range up to $53,417.00 based on full-time employment
• Part-time, on-call role with flexible scheduling during program hours
• Opportunity to support older Americans who are victims of fraud
• Collaborative work environment with a focus on empathy and professionalism
• Comprehensive training provided to enhance skills in victim services
• Commitment to diversity and equal opportunity employment

• Respond to caller inquiries and provide guidance based on approved reference materials
• Advocate for callers and accurately document interactions
• Actively listen to caller concerns and seek actionable solutions
• Collaborate with cross-functional team members to resolve customer issues
• Assist with administrative tasks, including organizing files and supporting data collection

• Associate’s Degree
• Minimum 1 year of experience in social science, public policy, business, or a related field
• Must possess no financial or other conflicts of interest
• U.S. citizenship is required by federal government contract
• Public Trust security clearance required prior to start date

• Bilingual in English/Spanish
• Experience in staffing a Call Center/Hotline or providing services in a fast-paced environment
• Ability to adhere to timelines and collaborate with diverse teams
• Familiarity with systems serving older victims of crime
• Experience analyzing quantitative and qualitative data

#Victim Services #Elder Fraud #Hotline Support #Remote Work #Empathy In Action

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.