Senior Global Escalations Specialist
Remote / Online - Candidates ideally in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-24
Manchester, Greater Manchester, M9, England, UK
Listing for:
Deliveroo
Full Time, Remote/Work from Home
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
A leading food delivery service is seeking a Senior Agent for its Global Escalations team in Manchester. This role involves managing complex customer complaints and ensuring fair resolutions while working closely with internal teams and external stakeholders. Candidates should have proven experience in handling escalated issues, strong communication skills, and a focus on continuous improvement. This is a hybrid role requiring office attendance roughly three days a week.
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Position Requirements
10+ Years
work experience
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