Clerk B - Billing Representative

Recruitment Details

Clerk B - Billing Representative

Department: Customer Engagement and Strategic Services, Water and Waste Department

Designated

Work Location:

Remote with Designated Work Location (4th floor, 185 King St)

Position Type: Up to 5 permanent positions being filled on a temporary basis, Full-time

Hours of Work: Vary from 11:00 a.m. to 7:00 p.m. Monday to Thursday (3 of 4 days) and 8:30 a.m. to 4:30 p.m. on Friday and Saturday. Offices are closed holiday weekends and shifts are subject to change.

Salary: $1,798.30 - $2,105.55 bi-weekly as per the Clerk B classification within the C.U.P.E Collective Agreement

Employee Group: CUPE

Posting No.: 126688

Closing Date: February 9, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2

SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.

For the purpose of this recruitment, equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2

SLGBTQQIA+ Peoples, and Newcomers. In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above. Requests for reasonable accommodation will be accepted during the hiring process. Preference to internal applicants may be applied.

As the Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.

• Respond to customer inquiries and concerns in a courteous and positive manner, verbally and in writing.
• Determine and clarify the nature of calls/emails and what action is required.
• Resolve situations at the initial point of contact, if possible.
• Explain departmental policy and procedures in detail (including rationale).
• Search accounts and explain billings and adjustments.
• Take applications and cancellations for service.
• Obtain and enter meter readings into the Customer Care and Billing System and calculate consumption to determine normal usage.
• Explore reasons for higher or lower than normal water consumption.
• Calculate and explain consumption/cost difference between estimated bills and customer provided meter readings.
• Arrange acceptable payment when customers are unable to pay by the billing due date.
• Determine the need for meter inspections and schedule appointments.
• Initiate customer service requests through work management system.
• Initiate outbound contact with customers to…