Customer Success Specialist ( Qontak Job Jawa Indonesia,Customer Service/HelpDesk

Position: Customer Success Specialist (Mekari Qontak)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #Biggest Impact.

Job Description s:

Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty

You will work with your accounts proactively to drive product adoption as well as act as the voice of clients

Proactively spot and correct any issues that could affect customer satisfaction or retention

Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions

Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap

Monitor & handle product renewal, retention including expansion to upsell product to achieve the company OKR.

Requirements:

1+ years of relevant experience, Accounting background preferable

Prior experience in closing sales deals at the executive level a plus

You’re driven:
No one needs to push you to excel; it’s just who you are

Eager to learn, adapt and perfect your work; you seek out help and put it to good use

You want to help and serve our customers:
They win, so you win

Qualifications:

Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention

Process-driven, empathetic, and a great communicator

Excellent problem-solving abilities and consultative skills

Loves working with clients and thrives on customer satisfaction and loyalty

Ability to work collaboratively with technical and non-technical teams

Outstanding communication and presentation skills; ability to present to C-level executives

Diplomacy, tact, and poise under pressure when working through customer issues

Strong team player but still a self-starter

Thrives in a multi-tasking environment and can adjust priorities on-the-fly

What You Will Get:

Competitive salary + daily allowance.

Premium private health insurance (outpatient, inpatient, maternity, dental).

Early access to salary + flex installment (employee loan) via Mekari Flex.

Allowance for sports activities and glasses/contact lenses.

Flexible working hours and remote work culture with free co-working space services.

Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.

Notebook Ownership Program.

Strategic office location, accessible by MRT.

Friendly and dynamic work environment.

Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

We wish you the best. Hope to see you around soon!

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