Italian Customer Advisor Airbnb; Nightshift - Work from Home

Position: Italian Customer Advisor for Airbnb (Night shift) - Work from Home
Location: Via Milano

Overview
Italian Customer Advisor for Airbnb (Night shift) - Work from Home, Italy
Responsibilities
As a customer service specialist in this project, your daily responsibilities will include:

Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and open-mind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

Your future project: join our Italian Customer Support team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
To succeed in the role, you will need to have:

Experience in Costumer Service Premium Support is mandatory
Native or proficient level of Italian (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Availibility to work Night shifts

Benefits

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our Ever Better wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peak of the job in action
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