Customer Service Representative - Work From Home

[Call Center / Remote] - Anywhere in U.S. / Competitive pay - As a Customer Service Rep at ibex, you will:
Handle inbound and outbound calls to identify patient needs and provide appropriate support;
Schedule, reschedule, confirm, and cancel patient appointments;
Accurately enter and update patient information in the scheduling system;
Review and update patient demographics and consent forms;
Create new patient accounts when necessary;
Transfer calls or relay messages to facilities, physicians and/or nurses;
Document all interactions and resolutions accurately.