Sr. Service Coordinator - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Experience Advocate - REMOTE. In this role, you will own the complete lifecycle of property files, ensuring a smooth and unified service experience for our customers. Acting as the primary contact, you will coordinate project management efforts and ensure service quality from initiation through completion.

This position is crucial for ensuring operational excellence and enhancing customer satisfaction by proactively managing service commitments. You will lead collaboration among various stakeholders, ensuring timely and effective communication throughout the process. A strong focus on empathy and excellent service delivery is essential in this role.
Accountabilities

Serve as the main point of contact for policyholders, contractors, and carrier partners
Monitor service-level agreements (SLAs) and proactively intervene to prevent delays
Coordinate activities among Admin, Specialist, and technical teams
Conduct regular follow-ups and status updates with all stakeholders
Anticipate workflow bottlenecks and implement corrective actions
Maintain accurate, real-time updates in the service management system
Lead welcome/introduction calls and closure communications
Deliver an exceptional customer experience through empathy, clarity, and urgency
Handle high-visibility or sensitive cases involving VIPs or legal considerations
Own end-to-end outcomes of complex service files
Support SLA performance and proactively resolve bottlenecks
Lead follow-ups, updates, and customer communications
Mentor peers and assist in training new team members
Adhere to strict confidentiality requirements

Requirements

Bachelor's degree or equivalent combination of education and experience
Minimum of 5 years' experience in service management
Mastery of service lines and lifecycle processes

Certifications:

Cotality Claims Level I Certified and Xact Level 1 Certified
Familiarity with Quality Assurance (QA) and Estimate Writing processes
Understanding of Water, Roofing, Reconstruction, and Windows workflows
High emotional intelligence and stakeholder management skills
Exemplary customer service skills with a White-Glove service mindset
Strong project management and leadership skills
Excellent verbal and written communication skills
Strong organizational and time management abilities
Analytical skills to interpret data and identify trends or risks
Ability to problem-solve under pressure and manage multiple priorities
Flexible availability and willingness to work during high-volume periods
Proficiency in Microsoft Office Suites and basic computer skills
Reliable high-speed internet connection required for remote work

Benefits

Flexible remote working environment
Opportunity for personal and professional growth
Collaborative and supportive team culture
Access to ongoing training and mentorship programs
Health and wellness benefits
Competitive salary and performance-based incentives
Opportunities to engage with community initiatives
Work-life balance and flexible scheduling

Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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