Service Delivery Team Manager - Travel & Lifestyle

Service Delivery Team Manager – Luxury Travel & Lifestyle Services

Elevate the art of luxury service. Lead a high-performing team delivering bespoke experiences to Arabia's most discerning clientele.

We are seeking a strategic and hands‑on leader to oversee the delivery of exceptional lifestyle services for our high‑net‑worth Arabic clientele.

This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services.

• Lead and develop a high‑performing team to deliver premium lifestyle experiences to Arabic HNW members.
• Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
• Collaborate across global teams, aligning service delivery with business objectives and industry trends.
• Resolve high-level escalations, ensuring swift, tailored solutions for our discerning clientele.
• Drive continuous improvement, refining processes to exceed member expectations.

Our people are at the heart of the business and we have a culture of recognition and reward through regular appraisals and annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.

• A competitive salary depending on experience, plus a performance‑based bonus.
• Paid time away from work.
• Paid time‑off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals:
  One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays – possibilities to travel and work anywhere in the world!
• Employee Discounts:
  Access to great travel and entertainment discounts as our clients’ members would.

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High‑Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology‑enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video "Discover The Exciting World Of Ten Lifestyle Group 2024" on You Tube. Commitment to Diversity:
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams  aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.

We look forward to reviewing your application! Submit your application before then to be considered for this exciting opportunity. Don't miss the opportunity to join our team! This role is 100% office based.

• Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences.
• Active awareness of Arabic luxury markets, ensuring service excellence and innovation.
• Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards.
• Strong people management skills, leading high‑performing teams across multiple locations. Mentoring and motivating, driving engagement, growth, and professional excellence.
• Cross‑functional leadership experience, ensuring alignment across global teams.
• Results‑driven mindset focused on member satisfaction, efficiency, and SLAs. Proactive problem solver, identifying and resolving roadblocks to enhance service quality.
• Expert in customer care, confidently handling escalations and turning challenges into positive outcomes.
• Professional Arabic & English language skills essential. Exceptional communication skills, engaging stakeholders across all levels. Collaborative and adaptable, excelling in a fast‑paced, evolving environment.
• Full‑time office based.