Entry Level Remote Customer Service Representative; Prince Edward

Employer Industry: Business Process Outsourcing (BPO)

• Comprehensive health benefits available after 90 days of employment
• Paid Time Off (PTO) and paid holidays to ensure work-life balance
• Incentives and rewards, including cash bonuses and prizes through contests
• Career growth opportunities with a focus on internal promotions
• Fun, engaging work environment that fosters collaboration
• Paid training to help you develop new skills while you work

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Highly reliable with the ability to maintain regular attendance and punctuality

• Ability to type swiftly and accurately (20+ words a minute)
• Basic understanding of Windows operating system
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Exceptional interpersonal skills and the ability to build relationships with your team and customers

#Business Process Outsourcing  #Customer Service #Career Growth #Incentives And Rewards  #Team Environment

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