Remote Call Center Customer Service Representative

Remote Call Center Customer Service Representative

Remote Work-at-Home | Canada
Full-Time & Part-Time

MCI delivers Customer Experience (CX) and Business Process Outsourcing (BPO) solutions to a wide range of industries. Our contact centers operate on-site and from remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

• Handle customer inquiries via phone, email, and chat with professionalism
• Provide accurate information about products, services, and policies
• Troubleshoot and resolve customer issues and complaints
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery
• Follow all company policies, procedures, and compliance standards

• 18 years or older with a high school diploma or GED
• Experienced in customer service or call center support (preferred)
• A strong communicator with excellent interpersonal and problem‑solving skills
• Comfortable working independently and managing time effectively
• Able to navigate and use multiple software systems simultaneously
• Equipped with high‑speed internet and a distraction‑free home office setup
• Flexible to work various shifts, including evenings and weekends
• Bilingual (English & Spanish) — highly preferred

• Must be authorized to work in Canada

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Paid Time Off — Earn PTO and paid holidays to take the time you need.
• Health Benefits — Full‑time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance — Access life insurance options to safeguard your loved ones.
• Supplemental Insurance — Accident and critical illness insurance.
• Career Growth — With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training — Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment — Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code — Be comfortable while you work.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Apply today!