Online Customer Service & Returns Coordinator

Job Title:

Online Customer Service & Returns Coordinator (Tech Business)

Location:

On-site (parking available)

Hours:

Monday to Friday, 9:00am-6:00pm (lunch break)

Salary: £26,000-£28,000 per annum (DOE)

Job Type: Full-time, permanent/ongoing

Recruiting:
Vanta Staffing (on behalf of our client)

Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long‑term opportunity for someone who enjoys problem‑solving, communicating professionally with customers, and wants a stable role with progression.

You'll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you'll support the warehouse with order picking/packing and returns processing.

• Handling customer complaints and queries via email (majority of the role)
• Investigating issues and delivering clear, fair resolutions
• Logging and updating cases through the online system
• Occasional customer phone calls where needed
• Supporting the warehouse team at busy times: picking and packing orders, processing returned goods and booking items back in, creating return labels and managing returns administration, updating systems with outcomes and actions taken

• Strong written communication skills (clear, professional email writing)
• Calm, solutions‑focused approach to complaints and challenges
• Organised with good attention to detail
• Confident using systems and learning new processes (training provided)
• Positive work attitude and reliability
• Looking for ongoing work and career development

• £26,000-£28,000 per annum depending on experience
• Monday‑Friday, 9am‑6pm (no weekends)
• On‑site parking
• Training provided and opportunity to grow within the business
• Friendly, supportive working environment

To apply:

Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants.