Remote Customer Service Representative; Nova Scotia

Remote Customer Service Representative

Remote Work-at-Home, Full-Time. Hourly + Bonus. Work-From-Home with paid training, paid time off, medical, dental, vision, life insurance, retirement, flexible schedules, company laptop, daily contests, prizes. Casual dress code. Regular raises.

No resume required, phone interview. This is an entry-level position that offers on-the-job paid training.

We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. Handle inbound inquiries, troubleshoot basic technical issues, provide customers with quality product and services. Candidates should have excellent communication skills, willingness to learn on the job, and be highly reliable.

There are a wide variety of project openings representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Appropriately escalated customer dissatisfaction with managerial team.
• Ensure first call resolution through problem solving and effective call handling.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• Basic understanding of Windows operating system.
• Highly reliable with ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a level II background and/or security investigation with a fingerprint. Job offers contingent on results.
• Must be willing to submit to drug screening. Job offers contingent on results. (Does not apply in Canada)

• Paid Time Off and paid holidays.
• Health benefits for full‑time employees via Blue Cross.
• Life insurance and supplemental insurance (accident and critical illness).
• Career growth through internal promotions.
• Paid training to learn new skills while earning a paycheck.
• Fun, engaging work environment and casual dress code.

Compensation is based on experience. Benefits and incentives are designed to be competitive and grow with the employee.

MCI embraces differences, believes diversity benefits all, and maintains a workplace free from discrimination. We are committed to equal opportunity for all applicants regardless of age, race, gender, disability, veteran status, or any protected characteristic. MCI will consider qualified applicants with criminal histories in accordance with applicable law. MCI complies with the Americans with Disabilities Act and provides reasonable accommodations.