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Bilingual Customer Service Rep HelpDesk/Support Customer Success Mgr./ CSM

Bilingual Customer Service Agent; Remote

Remote / Online - Candidates ideally in
Fredericton, New Brunswick, E3G, Canada
Listing for: Stryker Canada ULC
Full Time, Remote/Work from Home position
Listed on 2026-01-30
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position: Bilingual Customer Service Agent (Remote)
Work Flexibility:
Remote

Schedule
:
Monday – Friday, 9:30 AM – 6:00 PM EST

Summary:

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders

What You Will Do:

  • Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
  • Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
  • Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
  • Proactively manage open sales orders to ensure timely shipments and clear communication.
  • Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
  • Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
  • Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
  • Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.

    • What You Need:

  • Post-Secondary Education
  • Two years’ experience working in a call center/customer service environment
  • Bilingualism (Fluent in both French and English, to include writing and speaking)
  • Experience in the medical field
  • University degree
    • Travel Percentage: 0%
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