Bilingual Customer Service Representative - Wood Coatings Job Port Hope Ontario Canada,Customer Service/HelpDesk

About Akzo Nobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life.

Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Job Placement

This position is remote and will be performed from a home office. Akzo Nobel will provide all necessary equipment to perform the duties of this role, including a laptop computer, monitors, and a company-issued mobile phone.

Job Purpose

To deliver an exceptional customer experience by serving as a trusted point of contact for customers, ensuring timely, accurate support across order processing, issue resolution, and information requests. Partners closely with sales teams to support business growth and reinforce Akzo Nobel’s reputation for best-in-class customer service.

Total Compensation

Annual base Salary of $60,.00 to $70,.00

4% Bonus based on personal and corporate performance.

3 weeks’ vacation + 5 personal/Sick days + company determined floater days.

Pension Plan

Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) an more.

Employee Assistance Program

Telemedicine

Physical Fitness Reimbursement

Key Responsibilities

Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a professional and timely manner.

Manage customer complaints and coordinate resolutions, including returns or credits when required.

Process customer orders quickly and accurately

Track orders and coordinate with sales, planning, and logistics teams to ensure timely delivery.

Prepare and provide price quotations, including non-standard pricing

Support the end-to-end order-to-payment process.

Maintain accurate customer service records and prepare customer reports as required.

Identify root causes of service issues and recommend process improvements.

Comply with all company policies, safety standards, and regulatory requirements.

Job Requirements

Education:

High School diploma or GED required.

Experience:

3 Years in Customer Service or Inside Sales Role.

Computer

Skills:

Solid computer proficiency, including Microsoft Excel and Word, with the ability to quickly learn new software applications;
Experience working with SAP or similar ERP systems preferred.

Bilingualism French and English:
Proven ability to communicate clearly and professionally with internal and external customers, both verbally and in writing.

Organization

Skills:

Strong ability to work independently while effectively managing multiple priorities.

Data Entry and Management:
Ability to accurately enter and manage data using standard office technology (computer, keyboard, phone, and related equipment).

At Akzo Nobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable.

In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition : #LI-KT1


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