Collector- Post Default

Overview

Navient Solutions LLC
Navient (Nasdaq:

NAVI) helps students and families confidently manage the cost of higher education. We create long-term value for customers and investors through responsible lending, flexible refinancing, trusted servicing oversight, and decades of portfolio management expertise. Our employees thrive in a culture of belonging, where they are supported and proud to deliver meaningful outcomes. Learn more at

Full Time I Paid Training I Monthly Bonus Opportunity I Comprehensive Benefits

As a Collector, you’ll work directly with borrowers to help resolve defaulted student loans. You’ll conduct outreach, discuss repayment and settlement options, and set up payment plans while handling more complex account issues as needed. This role combines problem‑solving, communication, and compliance to help borrowers move forward.

• 100% Remote - enjoy the flexibility of working from home.

• Paid Training - We invest in your success from day one.

• Monthly bonus opportunity - Your hard work pays off!

• Comprehensive benefits package - Health, dental, vision, and more!

• Hourly Rate - $16.00 (Candidates with experience may qualify for higher starting pay).

TRAINING

SCHEDULE:

Monday-Friday 8am-5pm EST

AFTER TRAINING

SCHEDULE:

Monday - Friday; 3 days 8:00 a.m. to 5:00 p.m.; 2 days 12:00 p.m. to 9:00 p.m.; one Friday per month 10:00 a.m.

-7:00 p.m. All times are EST.

Communicate with account holders regarding the repayment of their defaulted student loan

• Achieve assigned metrics and performance indicators as determined by management
• Profile account holders and obtain financial information:
  Update demographic and financial information on each call.
• Negotiate the best possible arrangements.

Perform skip tracing

• Use skip-tracing tools to locate account holders.
• Effectively communicate with third parties to obtain location information.
• Profile accounts that are determined unlocatable or exhausted.

Ensure all accounts are worked within client standards and Federal Regulations

• Maintain specified file of accounts per client standards.
• Work within FDCPA, state regulations, department/division & DMO Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.

Maintain continuing education, training in industry career development

• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management.
• Integrate information obtained through training sessions and policy changes immediately into daily routine.

Other duties assigned by management.

• High School Diploma/ GED/ equivalent.

• 6+ months of progressive work experience (3rd party collection environment preferred), in addition to working knowledge of how to handle a route.

• PC experience in a Windows environment.

• Basic keyboarding skills.

• Ability to work flexible day and evening hours as required.

• Must be able to obtain required License for collecting.

Navient will provide equipment. Qualified candidates must secure the following to successfully execute job responsibilities:

• Reliable high-speed internet – 100mbps download/ 10 upload speed minimum.

• Private workspace or home office free from distractions.

• Effective written and verbal communication skills.
• Ability to meet daily, weekly, and monthly production and quality goals.
• Strong organizational skills and the ability to meet tight deadlines.
• Negotiation, counseling and problem solving skills.

All offers of employment are contingent on standard background checks. Depending on the needs of our business, the successful candidate may be subject to further background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.