Housing Officer, Customer Service​/HelpDesk

Overview

Housing Officer in the Peterborough area.

Location:

Homebased with frequent travel within an area and occasional travel to Manchester Office. Salary: £34,067 per annum, with home working and car allowance. Vacancy Type:
Full-time, Permanent. Closing date is 13th February 2026, however we reserve the right to close before the date.

• Good interpersonal skills, empathy and understanding with the ability to build positive relationships and partnerships.
• Dealing effectively with potentially difficult situations & managing customer conflict.
• Proven experience hitting targets within a target driven role.
• A working knowledge of the supported housing sector desirable.
• Experience working in a service role, preferably within the housing or care sector.
• Strong customer service skills with the ability to communicate effectively.
• Proven problem-solving abilities and the capacity to work autonomously.
• Proficiency in technology and a willingness to adapt and learn.
• A full driving license and access to your vehicle are essential

• 27 days annual leave plus bank holidays (increases with service)
• Contributory pension (5% employee / 5% employer)
• Paid volunteering days (3 per year)
• Day off for your birthday

Golden Lane Housing is committed to building a diverse, inclusive and valuesled organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.

If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please proceed through the following link to be redirected to our website to complete your application.