Inside Sales​/Customer Service

Inside Sales / Customer Service Representative

Wholesale Distributor of Building Materials

Reports To: Inside Sales Manager

Location: On-site (West Caldwell, NJ)

Since 1890, Fessenden Hall has been a trusted name in building materials distribution. With over 130 years of stability and growth, we're proud to offer careers—not just jobs. Many of our employees make Fessenden Hall their final career stop, building long-term success with our family-owned company.

When you join our team, you'll experience:

• Supportive culture where managers and coworkers genuinely care about your success
• Excellent, low-cost health benefits that protect you and your family
• Long-term stability with a company that's stood the test of time

As an Inside Sales/Customer Service Representative, you'll be the vital connection between Fessenden Hall and our customers. Your mission is to provide exceptional service, build relationships, and help customers find the right solutions.

Core Responsibilities:

• Handle customer inquiries via phone, email, and walk-in interactions
• Build and maintain strong customer relationships
• Meet sales and service targets while ensuring customer satisfaction
• Provide accurate product information using database systems and supplier contacts
• Support Field Sales Representatives with administrative tasks and special requests

Day-to-Day Activities:

• Process customer orders and counter sales transactions
• Prepare and follow up on quotations for special orders
• Proactively contact existing customers to solicit orders
• Handle complaints and provide appropriate solutions
• Maintain records of customer interactions
• Operate cash register and process credit card payments
• Attend sales meetings and training sessions

Education & Experience:

• High school diploma or equivalent required
• Experience in countertops, cabinetry, or related business is a plus

Essential Skills:

• Excellent interpersonal and customer service abilities
• Strong communication skills, both written and verbal
• Ability to multitask and handle stressful situations calmly
• Basic keyboarding and math skills
• Familiarity with Microsoft Office programs
• Willingness to learn company software systems
• Forklift/warehouse experience is a plus
• Ability to lift up to 50 lbs

Requirements:

• On-site position (not remote/work-from-home)
• Occasional overtime for inventory, meetings, or corporate activities

We invest in our people. Your comprehensive benefits package includes:

• Competitive hourly compensation based on experience
• Medical insurance (excellent coverage at low cost)
• Dental insurance
• Life insurance
• Short-term disability
• Long-term disability
• Accidental death & dismemberment (AD&D)
• 401(k) retirement plan

If you're looking for a career with a company that values loyalty, growth, and work-life balance, we'd love to hear from you.

Must pass background check and drug test.

Fessenden Hall is an equal opportunity employer committed to building a diverse and inclusive workplace.