Customer Service Advisor

Location: Great Linford

Customer Service Advisor
Hybrid 2/3 split
13.94ph
Shifts between 8 am
-9 pm, including 1 weekend in 4

We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands
 
Join a busy Customer Service team as the first point of contact for all customers
Handle inbound customer calls on a day-to-day basis
Support customers reporting faults across a range of equipment types
Check and correct customer account details
Ensure customer contracts are in place
Verify that customer equipment is correctly listed  Skills and Experience
 
Confident and professional with a strong customer-focused approach
Able to handle a wide range of enquiries, including challenging situations
Well organised with the ability to prioritise workload effectively
Target-focused and results-driven
Strong team player with exceptional customer service skills
Excellent timekeeping
Professional and calm attitude when dealing with all customers, regardless of call difficulty  
Working Hours
Full-time role working shifts between 8:00 am and 9:00 pm
Rotating shift patterns worked in full-week blocks:
 
8:00 am – 4:30 pm
9:00 am – 5:30 pm
9:30 am – 6:00 pm
12:30 pm – 9:00 pm  Ad-hoc weekend working (approximately one weekend per month):
 
Saturday: 9:00 am – 5:00 pm
Sunday: 10:00 am – 4:00 pm

During training, office-based, 5 days per week
After training, hybrid working with home working on Monday and Friday  
If you like the sound of this role and you fit the above description, then we want to hear from you!

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status