Customer Service Advisor

Overview

Customer Service Advisor – Newcastle (Contract to Perm)

We are hiring Customer Service Advisors to join a well-established and renowned organization based in Newcastle
. This is a full-time, work-from-office role with strong potential to convert to a permanent position.

• Job Title: Customer Service Advisor
• Location: Newcastle (On-site)
• Employment Type: Full-time | Contract to Permanent
• Working Hours: 37.5 hours per week (7.5 hours/day)
• Shifts: Flexible shifts and week-offs, including weekends
• Training: 2–3 weeks paid training provided

• Handle customer contacts promptly and professionally via phone and/or digital channels
• Accurately log and validate all customer interactions using the case/call logging system
• Resolve customer queries efficiently using relevant tools and internal systems
• Deliver a positive customer experience while meeting service standards

• Opportunity to work with a reputed organization
• Structured training and ongoing support
• Clear path from contract to permanent employment

Interested candidates are encouraged to apply now.