Customer Success Sales Advisor

As a Customer Success Sales Advisor, you’ll sit at the heart of the customer journey. You’ll combine brilliant service with commercial awareness — helping customers get the most from their products while identifying opportunities to upsell and cross-sell in a way that genuinely adds value.

You’ll build strong relationships, solve problems, and play a key role in driving growth and retention.

What you’ll be doing

* Ensuring customers have a seamless, positive experience

* Managing billing and account enquiries with confidence

* Guiding customers to success with tailored product solutions

* Handling customer calls and rotating through ticket-based enquiries

* Working as part of a commercially focused Customer Care team

* Contributing to sales targets and customer retention goals

What we’re looking for

* Experience in customer support, ideally phone-based

* Exposure to a commercial or sales-driven environment

* Strong communication, listening, and problem-solving skills

* A natural ability to build rapport and recommend solutions

* A customer-first mindset with a passion for great service

Key competencies

* Outstanding customer service

* Delivering results

* Teamwork and collaboration

* Thriving in a fast-paced environment

* Self-motivation and attention to detail

Working hours

* Monday to Friday between 6am – 7pm, typically:

* 8am – 4:30pm or 9am – 5:30pm

* Occasional shifts (with notice): 6am – 2pm or 11am – 7pm

* Weekend shifts with notice (8am – 4pm) are remote

* Remote working available on Fridays

Training

You’ll receive full training and ongoing support from our Worcester office.

Initial training is office-based, Monday to Friday, 9am – 5:30pm