Fluent German & English Customer Support Consultant; remotely

Position: (fluent German & English) Customer Support Consultant (remotely)
Support Your App  is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via emails, calls, and chats

Build strong and lasting customer relationships

Resolve customer issues quickly and efficiently, ensuring high-quality solutions

Keep up with evolving tools and technology

Escalate complex issues to the appropriate team for resolution

Apply the latest and greatest customer happiness practices

Maintain a deep understanding of client solutions and meet KPIsCommunicate with developers and cross-functional specialists

What you need to succeed in this role:

Fluency in German and English (C1 or higher), both spoken and written6–12 months of experience in customer support

Strong analytical thinking, research, and problem-solving skills

Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments

Fast and accurate typing skills with confident multi-platform usage

Structured and benefit-oriented dialogue

Empathy and clear, professional articulation

Ability to consistently apply these communication skills across all customer interaction channels

Positive, proactive, and responsible attitude

Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)
Benefits and Perks:

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USDRewards for referring friends

Balance between project workload and personal time, but also – internal health policy

Responsive leadership interested in your development and long-lasting cooperation

Greenhouse conditions for self-development

A culture built on trust, with no time-tracking requirements
* The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and Linked In.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with Support Your App .Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the Support Your App  Candidate Privacy Notice.

Fluent German English Customer Support Consultant remotely
• Bari, Metropolitan City of Bari, IT
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