Bilingual Customer Experience Advisor; French​/English

French & English Customer Experience Advisor | Careers

• Location:
  Hybrid - Min 2 days office based per week
• Training:
  Office based induction training
• Salary:
  
  Starting salary £22,750+ benefits package(35 hour working week- £12.50per hour)
• Shifts:
  Working shift 5/7 days per week between 8am-8pm

We are a customer experience service provider offering multilingual omnichannel solutions to our clients in the Payment and fintech sectors. Based in the North East of England, our Customer Experience teams are centred on the exceptional service we offer to our clients and their customers. We are extremely proud of being awarded the Judges  Special Award at the 2023 North East Contact Centre Awards (NECCA) and were UKCCA finalists in 2024 and 2025 across multiple categories.

We are actively recruiting for French & English bilingual customer experience enthusiasts to join our existing team.

We operate 365 days a year between the hours of 8 am and 8 pm / 24 hours a day, and the role will require flexible working, 5 shifts/days per week over 7 days a week, but we have a hybrid approach to working. The role will require you to work a minimum of 2 days a week at our Hub in Gateshead.

The rest of the week you can work remotely.

Key responsibilities will include:

• Delivering world class customer experience to customers and clients
• Being a brand ambassador for clients, providing a seamless experience for customers
• Resolving customer queries first time efficiently
• You will be handling a wide range of queries from users across several different channels, including:
  • Inbound and outbound voice, both technical support and customer service
  • Handling email queries in French and English
  • Handling queries from social media platforms and messaging services

Key qualities & experience required include:

• Previous experience of working in a customer-centric environment providing customer contact solutions across a wide range of channels.
• Enjoy working in a team-focused environment, working towards shared goals, service levels & KPIs.
• Ability to effectively manage and resolve queries with each customer contact.
• Strong written and verbal communication skills.
• Competent use of Microsoft packages, including Excel and Outlook, with the capability to learn new systems, technologies and CRM systems.
• Flexibility to work office/home-based as required, coupled with self-motivation to ensure deliverables are achieved consistently without supervision.
• Desire to continuously improve skills and enjoy learning.
• Desire to join a Team within a business where you are not just a number and your opinion matters.
• Embed our company values into everything you do, which include:

• Speaking Many Voices, Embracing Many Cultures
• We inspire, We Grow, We Empower
• Innovative minds, Driving Excellence