Collections Adviser, Financial Health or Remote

Overview

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Location Remote in the UK | 💰 £24,750 to £29,625 + Benefits | Hear from the team ✨ (If you are based in London the minimum salary offer will be £27,250)

Our Collections team are the financial health heroes at the core of Monzo. They identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and a process we call a ‘decisioning process’ which we’ll teach you all about.

• You should apply if you can start on 13th April 2026 and can attend 7 weeks of training, Monday to Friday 9am - 5.30pm
• Prior experience in Collections, Debt Recovery or Customer Service within a contact centre environment is advantageous
• Experience supporting customers with vulnerability
• Ability to communicate with customers to the highest standard and provide solutions via in-app chat, outbound and inbound calls and emails
• Attention to detail and high standard of work
• Understanding and keeping up to date with regulatory obligations and ensuring these are fulfilled in customer outcomes (in line with the FCA)
• People-focused approach to customer care

Our interview process involves 3 main stages:

• Answer the application questions and the 4 scenarios
• Recruiter Call – 30 minutes
• Competency-based Values and Role Specific Interview – ~60 mins

• Working hours are Monday to Friday 8am to 8pm and Saturday to Sunday 9am - 6pm (37.5 hours per week), remote
• Shift pattern varies weekly with advance notice
• 1 full weekend off each month
• Time off on your birthday is guaranteed from your holiday balance if you have enough to cover it

£1,000 learning budget each year for books, training courses and conferences. We also provide guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.

You’ll hear from us throughout the application process. For questions, contact  We will close this role once we have enough applications for the next stages; please apply asap.

• #LI-REMOTE #LI-FA1

Diversity and inclusion are a priority. We are an equal opportunity employer and consider all applicants without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status. More details can be read in our 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.

Submit your application through the Monzo careers page. indicates a required field