Customer Success and Operation - Hospitality; Remote

Overview

Client Detail: Singaporean Real Estate or Property Management company

Position: Customer Success and Operation - Hospitality (Remote)

• Act as the first point of contact for residents/guests, responding promptly to inquiries via phone, email, or messaging applications.
• Manage leasing activities, tenancy agreements, renewals, and resident documentation with accuracy and confidentiality.
• Coordinate maintenance, housekeeping, and contractor schedules to ensure facilities are consistently well-maintained and operational.
• Monitor resident satisfaction and proactively address concerns, feedback, or service issues in a professional and timely manner.
• Prepare and maintain operational reports, records, and daily activity logs to support smooth day-to-day operations.
• Assist in planning and organizing community events or hospitality initiatives to enhance resident engagement and overall experience.
• Ensure ongoing compliance with safety, cleanliness, and operational standards at all times.
• Be available to support 24/7 operational needs, including handling urgent issues or emergencies outside regular working hours when required.

• Minimum 2–3 years of proven experience in hospitality, property management, or customer service.
• Excellent English communication skills (written and spoken).
• Strong organizational and multitasking skills.
• Customer-focused, with the ability to handle challenging situations professionally.
• High responsiveness and ability to work independently in a remote or fast-paced environment.
• Proficiency in Microsoft Office or property management software is a plus.
• Ability to work flexible hours if needed to address operational issues or emergencies.

Note: We regret only shortlisted candidates will be notified.

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