KLM Customer Service Agent - Dutch​/English

Mbo

Offices

32-40 hours

Note:

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As a customer service representative, you are the ears and voice of KLM. You assist passengers via our Social Media channels with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ("How many bowling balls can I check in?" -> True story!). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers’ expectations.

To prepare yourself for your new job, you start with a paid training of 8 weeks at the office. Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!

Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.

• You have at least a HAVO or MBO 4 diploma.
• Preferably you have experience working in a call center or customer service.
• Dutch and English come fluently from your mouth and keyboard (must).
• You understand how (complex and technical) computer systems work.
• You have an affinity with KLM, a talent for teamwork and an international outlook.
• You are willing to work irregular shifts and sometimes work on weekends. Night shifts are also part of your roster.
• During the training you are available 40 hours per week (after two months you can continue to work 40 hours, but 36 hours or 32 hours are also possible).
• You have at least a HAVO or MBO 4 diploma.
• Preferably you have experience working in a call center or customer service.
• Dutch and English come fluently from your mouth and keyboard (must).
• You understand how (complex and technical) computer systems work.
• You have an affinity with KLM, a talent for teamwork and an international outlook.
• You are willing to work irregular shifts and sometimes work on weekends. Night shifts are also part of your roster.
• During the training you are available 40 hours per week (after two months you can continue to work 40 hours, but 36 hours or 32 hours are also possible).

• A salary of € 2,573.95 gross per month based on: 40 hours per week.
• A seven-month contract with the prospect of a long-term collaboration.
• 25 vacation days based on a full-time employment contract.
• Irregularity allowances.
• Hybrid working: the ability to work from home at least two days a week.
• A travel allowance of €0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted, but the costs are automatically deducted from your salary.
• A work from home allowance of €2.40 per day.
• A holiday allowance, a festive end-of-year bonus, a good pension plan and a discount on KLM flight tickets through a so-called IPB (if place available) scheme, after one year of employment.
• Working from abroad (Max. 3 times a year for 4 weeks, completion of your training/trial period).
  
  Please note:
  
  specific rules apply.
• Additional training and the opportunity to develop further.
• A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!
• Social events such as an annual party, Cygnific BBQ and a little Friday XXL every three months

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