Customer Service Manager; gn Milano

Position: Customer Service Manager (gn) - Location: Milano )
Customer Service Manager (gn)
- Location:

Milano (Italy)
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our

Purpose:

To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim:
You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives. You will be responsible for the Customer Service activities and Credit Management.

Main responsibilities are:

Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfaction

Ensure outstanding quality in all customer service activities, securing a seamless and satisfying customer journey

Handle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)
Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achieved

Develop and implement team strategies, identifying opportunities for continuous improvement and efficency

Collaborate closely with multiple departments as well as with headquarters, on projects impacting customer experience and operational efficiency.

Participate actively in management discussions and contribute to key business decisions

Contribute to innovation projects, including the rollout of digital and AI tools

What makes you stand out Proven experience in managing operational teams within Customer Service and/or Credit Management environments.

Ability to work effectively in multidisciplinary contexts and engage with various internal and external stakeholders.

Strong orientation toward continuous improvement, data analysis, and the resolution of complex problems.

Advanced knowledge of digital tools (ideally MS Dynamics, Genesys, CAM) for operational management and reporting.

Hands-on attitude with a strong ability to collaborate on projects and maintain relationships with headquarters and other subsidiaries.

Fluent English (C1 level).Bachelor’s degree

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis.

Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...At DKV Mobility, we are team players - because we are only successful together! #teamofteams

You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly…