More jobs:
Disputes & Reviews Administrator – Customer Support; CSR Team
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-02-09
Singapore
Listing for:
Imprint Now
Remote/Work from Home
position Listed on 2026-02-09
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Overview
We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.
Key Responsibilities- Manage and respond to payment disputes across platforms including Braintree, Pay Pal, and Stripe
- Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation
- Handle customer comments, messages, and inquiries via Facebook and other social media platforms
- Process customer refund requests within the approved CSR authorization limit (up to $300)
- Review and troubleshoot gallery-related and API-related errors through the administrative system
- Identify, investigate, and escalate potentially fraudulent orders in accordance with company procedures
- Ensure all customer interactions are handled accurately, professionally, and in a timely manner
- Maintain proper documentation and escalation records as required
- This position is fully remote
- Operates on a no-work-no-pay basis
- No statutory benefits (including HMOs)
- Employees must provide their own Work From Home equipment, including:
- Laptop or desktop computer
- Noise-canceling headset
- Reliable internet connection (at the employee’s expense)
- Two unplanned absences may lead to termination
- Resignations require a two-week notice period
- Strong attention to detail and problem-solving skills
- Comfortable handling disputes, reviews, and sensitive customer issues
- Experience with payment platforms, social media support, or fraud review is a plus
- Ability to work independently in a remote setup
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