Customer Experience Concierge; E-Commerce

Overview

Join Talent Pop App as a Customer Experience & Sales Specialist (E-Commerce)! At Talent Pop App, we partner with fast-growing e-commerce brands to deliver customer experiences that delight, drive sales, retention, and loyalty. As a Customer Experience & Sales Specialist
, you will be at the forefront of every customer interaction, helping shoppers find the right products, complete their purchases, and enjoy a seamless online experience that reflects the brand’s values. If you’re passionate about sales, e-commerce, and building strong customer relationships through exceptional service, this role is for you!

• Engage with customers via chat, email, SMS, or phone to assist with inquiries about products, orders, and returns — focusing on providing personalized, sales-driven support.
• Identify opportunities for upselling, cross-selling, product bundling, and subscription recovery to maximize customer value and brand loyalty.
• Assist with abandoned cart recovery, winbacks, and other proactive outreach efforts to convert leads and retain customers.
• Manage order-related concerns such as tracking, exchanges, and cancellations, ensuring a smooth resolution and potential sale recovery.
• Represent the brand voice, ensuring every interaction reflects warmth, professionalism, and trust.
• Document interactions accurately, analyze customer feedback, and share insights to help improve sales and support strategies.

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, winbacks, abandoned cart assistance, or post-purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and drive sales while delivering excellent service.
• 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
• Familiarity with Shopify, Gorgias, Zendesk, CRM tools, or customer engagement platforms is a plus.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

• Earn commissions and enjoy annual performance-based raises.
• Paid time off to rest and recharge.
• HMO health coverage or a monthly health stipend for your well-being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work-from-home setup.
• A friendly, supportive remote team environment with opportunities for growth.

When applying, please include the application code BCS — it helps us review your application faster.

Ready to deliver exceptional customer experiences while driving sales for leading e-commerce brands? Apply now to become a Customer Experience & Sales Specialist at Talent Pop App!