Temporary Customer Services Adviser

Overview

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Temporary Customer Service Advisor

• By supporting students, exams officers and markers, you’ll play a vital role in ensuring that exam results are delivered on time across the country. You’ll be putting our customers at the front and centre of all that you do by answering telephone, live chat and email queries.
• You’ll become part of a diverse and supportive team and will undergo a 15 day in-person training period to make sure you’re fully equipped and confident.
• Don’t worry if you haven’t worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.
• Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it’s likely you’ll find your next job whilst in this one!

• To be considered you must be available for the 15 days of in-person training (first 3 weeks of contract – Mon to Fri 9am to 5pm) and have full availability between 04 – 17 May.

AQA Manchester (University of Manchester campus) – 15 days of in-office training, opportunity for hybrid working (up to 3 days working from home).

Full time (35 hours per week over 5 days) shifts between 7:30am and 9:00pm – Weekend shifts between 9:00am and 4:30pm.

Start dates of 16 March, 30 March and 13 April with contracts ending 24 May 2026.

* Please note that many temporary staff will be offered an extension to their initial contract end date.

£13.10 per hour (£13.75 per hour from 01 April).

Your submitted application will be reviewed and if successfully shortlisted, you’ll be asked to attend one of several Assessment Centres that are booked. Here you will get to show off your skills, meet with the wider team and get a real feel for what working at AQA is like.

We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.