Homework Cruise Customer Support Executive

We have a fantastic opportunity for customer-focused and highly organised travel and cruise industry professionals to be part of our award-winning client’s Online Customer Support team.
Joining as a Cruise Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to our client's online customers, assisting them with both pre and post-booking queries and completing other administrative tasks related to online bookings.
Previous customer service gained within the cruise and travel sector is essential for this position, along with excellent communication skills and attention to detail.
In return, our client can offer a competitive starting salary and excellent travel industry benefits.
If this role is of interest to you, please press the apply online button now!
Role of Cruise Customer Support Executive:
 
* Answer and process queries from customers, via phone, email, social media and web chat
 
* Through selling, drive booking conversion through servicing pre-booking queries promptly
 
* Liaise with customers for post-booking questions, assistance & customer service issues
 
* Deliver the highest standards of service every time
 
* Process and action where relevant, incoming emails from external suppliers
 
* Ensure bookings with overdue balances are chased and cancelled before any charges
 
* Ensure bookings are loaded correctly across booking systems and the cruise lines
 
* Meet & surpass objectives set by the Line Manager
Skills required for the role:
 
* Excellent Travel and Cruise industry knowledge - essential
 
* Service orientated and customer focused
 
* Excellent problem resolution skills
 
* Positive attitude
 
* Organised, self-motivated and proactive
 
* Excellent attention to detail
 
* Confident people person, with excellent communication skills
If you’re interested in learning more about this Cruise Customer Support Executive role, please press the apply online button now!
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