Customer Service Agent

As a Customer Service Agent, you will be responsible for ensuring the effective implementation of safer gambling practices within the organisation. This role requires a detail-oriented individual with a strong understanding of compliance processes and customer service within the business services sector.

Client Details

This opportunity is with a medium sized company in the business services industry, known for its commitment to upholding compliance standards and delivering excellent customer service. The organisation values precision and adherence to regulations, focusing on creating a safe and responsible environment for its clients. Due to continued growth, they are currently recruiting for a newly created Customer Service Agent role to join their Compliance team on a permanent basis.

The role is based in St Albans, and requires candidates who are flexible to work on evenings and weekends between 11am - 7pm or 12pm - 8pm.

Description

Monitor and evaluate safer gambling practices to ensure compliance with industry regulations.
Assist in identifying and addressing any potential gambling-related concerns.
Provide support to customers, ensuring queries and concerns are handled professionally.
Collaborate with internal teams to implement compliance strategies effectively.
Maintain accurate records and documentation regarding compliance activities.
Conduct regular reviews to ensure adherence to safer gambling policies.
Report any compliance breaches and assist in rectifying issues promptly.
Stay updated on industry regulations and safer gambling trends. Profile

A successful Customer Service Agent should have:

A strong understanding of compliance and safer gambling practices within the business services sector.
Experience in customer service and handling sensitive matters professionally.
Excellent attention to detail and organisational skills.
The ability to work collaboratively within a team and communicate effectively.
A proactive approach to identifying and mitigating risks.
Knowledge of relevant industry regulations and guidelines.

Job Offer

Competitive salary ranging from £26,000 to £30,000 per annum plus bonus scheme
A permanent position based in St. Albans, offering stability and career growth opportunities.
Hybrid working (2 days working from home), including 2 weeks remote working from any location after 6 months of service.
25 days annual leave plus bank holidays
Private medical insurance