Operations Associate

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. We’re building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, Nat West, and Channel 4 Ventures.

We are proud to have been selected for Endeavor’s network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation’s UK’s Future Fifty programme.

We have been B‑Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with Nat West.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less.

• Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
• Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
• Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
• Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

As the first point of contact to our new and existing customers, the Customer Success team are key to ensuring we offer quick updates, resolutions to issues, and assist customers in the best possible way. The result – we’ve held a 4.5 rating on Trustpilot and are the number one choice for consumer tech. We have four key areas that span the full ops life‑cycle at Raylo:
Customer Success, Collections, Credit Risk and Fulfilment & Logistics.

We’re looking for proactive Operations Associates to become experts within the Customer Success function. You will join a team that has encouraged great customer care through continuous improvement of the tools we use and the processes we put in place. You will be motivated, a keen problem solver and always maintain attention to detail whilst delivering an awesome customer experience. You’ll be looking at each of the processes you perform daily as a whole and use your experience to see how these could be improved, using data in everything you do.

Once established within your function, you will continue to grow your skill base. You will be key in developing, improving and implementing key operational processes. You will also work with internal and external stakeholders to uncover challenges and work together on solutions. In the longer term, we want to nurture our staff and build careers through a development path that will include new roles and responsibilities.

Hybrid working in Operations at Raylo – this means we are in the office 4 days per week, with flexibility to work from home 1 day per week, following the probation period

• Handling effectively a range of diverse and complex customer problems through time management, organisation and problem‑solving skills. You are a superb communicator and hold a strong level of empathy. You have a people‑focused mindset, with the best interests of our customers at the forefront of everything you do. You thrive in a customer‑centric environment and are passionate about delivering an incredible customer experience.
• Being data‑driven and proactive by using the knowledge gained from industry or university to guide your decisions. You will be curious and always keen to identify opportunities to improve the customer experience. You quickly analyse solutions and make clear and informed recommendations that enhance our customer journey.
• Working in a team setting and understanding the importance of…