Insurance Advisor

Work Location: Halifax, Nova Scotia, Canada

Hours: 35 hours per week

Line Of Business: Personal & Commercial Banking

Pay Details: 47,200 - 70,800 CAD

Department Overview

We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you’ll be passionate about understanding our customers. You’ll consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs.

As the voice of TD, you’ll be passionate about understanding our customers while having value‑based advice conversations. Whether you’s assisting inbound callers with the exciting purchase of their first home or vehicle, or addressing complex inquiries on existing insurance policies, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs.

As a valued member of our Contact Centre Team, you will:

• Make people’s day: strive to deliver an outstanding customer service experience by deepening relations through value based advice conversations, friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

After completing in‑person training and onboarding sessions, the role operates in a hybrid workplace model. You are expected to work from a TD premise at least 4 days a week and have flexibility to work from your secure, private home office on other days that meet system requirements (e.g., high‑speed internet). Hybrid model details may change based on business needs.

• Post‑secondary education and/or relevant experience.
• (Quebec ONLY) Minimum education requirement:
  Secondary school diploma or equivalent and a decision issued by the AMF recognizing at least three years of full‑time employment experience.
• Must be available to work Monday‑Friday between 8am‑11pm and Saturdays between 9am‑9pm.
• Exceptional listening skills and a curiosity to help customers meet their needs with value‑based advice conversations. Preference given to those with experience in financial or service industries.
• Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy while balancing performance metrics.
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets).
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Ability to work both independently and as part of a team.
• Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines.
• Ability to communicate effectively with customers and colleagues, both verbally and in writing.
• General Insurance (Ex: Other Than Life for Ontario) and/or a license in your home province is an asset.

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and  will have access to mentoring programs and an online learning platform to unlock future opportunities.

We will host in‑person training and onboarding sessions at 6940 Mumford Road, Halifax for 11 weeks. Training will cover licensing, systems, procedures, and other essential skills.

We’ll reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers throughout the interview process.

Sans Objet

We look forward to hearing from you!