Customer Support Advisor

Starting Salary

£22,256 per annum

Permanent

35 hours per week. Monday-Thursday in our Head Office in Lancaster, work from home on Fridays (flexible working options will be considered).

We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service.

In your role as Customer Support Advisor, you will be working within International Dyslexia Learning Solutions for the Ascentis group and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.

In order to succeed as a Customer Support Advisor you will:

• Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
• Maintain and build relationships with existing customers.
• Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
• Deal with incoming enquiries and coordinate client meetings as requested.
• Ability to organise and prioritise.

If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you. Are you:

• Able to achieve agreed targets and to work to deadlines.
• Excellent at verbal and written communication skills.
• Motivated, flexible and willing to go the extra mile.
• Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word.
• Positive with a ‘can-do’ attitude.

Closing date: 28 January 2026

If you have any questions or would like to discuss this opportunity further, please contact Rozanne Brayshaw, IDL Customer Experience Manager at r

We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants.

This job does not meet the eligibility requirements to qualify for visa sponsorship.

We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join The Ascentis Group as we continue our journey of growth across the UK and overseas.

We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) in the UK as well as being a leading Access Validating Agency. We are based in Lancaster but we have a national reach, with a significant customer base in London. We have recently secured two major achievements, winning the Innovation of the Year and Awarding Organisation of the Year at the 2024 Federation of Awarding Bodies awards.

International Dyslexia Learning Solutions (IDLS) provides specialist multi-sensory software programmes to primary and secondary schools in the UK and internationally. The focus of IDLS is to provide learning solutions to those with literacy and numeracy needs. Today the software is used by thousands of children across the world.

The Ascentis Group is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out what our employees have to say about working at Ascentis watch the video found here.

• 25 days annual leave plus 8 public holidays, birthday day off, closure days…