Customer Relations Advisor

Who We Are

Swim Trek is a leading provider of open-water swimming holidays, delivering exceptional experiences for our guests across some of the world’s most beautiful swimming locations. We pride ourselves on offering personalized, high-quality service and creating unforgettable memories for our customers.

We embrace diverse backgrounds, perspectives, and skills to drive innovation and create an inclusive culture where all employees can thrive. If you need any special arrangements, please let us know.

You will be part of the Customer Relations Team, delivering outstanding customer service to all guests resulting in increased retention rates through brand loyalty. This is achieved working via an offline call centre and online reservation booking system. Your role will advise customers pre and post trip, from the curious open water swimmers to the dedicated open water athlete, in UK, Europe, Australia, NZ and the USA to name a few.

Reporting to the Head of Customer & Partner Relations, the key responsibilities of the role are:

• Contribute to delivering the company’s customer service strategy
• Contribute to the management of feedback to enhance the customer experience
• Contribute to general customer service administrative procedures

Essential:

• At least 1 year experience working in a customer service position
• Excellent verbal and written communication skills
• Pro‑active approach to work, with a keen eye for detail
• Ability to multi‑task and manage time effectively
• High level of initiative and ability to work independently
• Self‑motivated and flexible approach to work
• Ability to work under pressure, think ahead and prioritise tasks appropriately
• Good I.T. skills, including a working knowledge of all Microsoft applications
• Ability to quickly learn new skills and systems
• Friendly and enthusiastic, with strong interpersonal skills
• Flexibility with working days and hours

Desirable:

• To be able to speak a foreign language.
• Ability to self‑manage and motivate.
• Knowledge of advanced Excel and creation of data reports
• Knowledge & experience of complaint handling processes and legal requirements
• Open water swimming experience
• Travel industry experience
• Experience of using a CRM
• Knowledge & experience of complaint handling processes and legal requirements

The list of responsibilities should not be considered exhaustive. You may be required to undertake various other duties as reasonably required.

• Work in a growing international travel business
• Gain hands‑on experience across multiple areas of marketing
• Friendly, supportive Brighton office environment – next to the beach and a 50m outdoor swimming pool
• Opportunity to develop your marketing skills and progress your career
• Be part of a company that genuinely cares about its customers and team
• Opportunities to travel to take part in our trips around the world

• LOCATION
  :
  Office based - located on Brighton Beach (Sea Lanes) overlooking a 50m pool and the sea
• SALARY
  : £26,000-£28,000 depending on experience
• HOLIDAYS
  : 33 days (inc. Bank Holidays)
• PENSION
  : enhanced employer contribution
• WORKING HOURS
  :
  Full time based on 37.5 hours a week, including rostered weekend work with a week day in lieu.
• FLEXIBLE HOURS
  :
  Between 8AM-6PM with remote working options.
• OTHER INCENTIVES (but not limited to):
• Performance related bonus
• Discounted travel
• Personal budget for sporting challenge/professional development
• Swim Coaching sessions
• Team away trips

More information and how to apply:

Apply by Sunday 22 February 2026.

Interviews will be conducted on a rolling basis, so the position may be filled before the advertised closing date.

Make a splash with your career – join Swim Trek in our Customer Relations Team!