Customer Service Advisor

Overview

Salary: £26,968.00

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to success in a Customer Service Home Connections role with EE.

Location: Stoke-on-Trent

Employment: Full time
• Permanent

Join our Home Connections Team in Stoke. You’ll be talking to customers over the phone when they join, guiding them through the process of getting their products and services connected, and helping with initial queries around in-home setup or their first bill. You don’t need specific experience to join us; provided you’re naturally helpful, calm and can build relationships, we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll do everything we can to make sure you don’t miss an appointment, or can look after your family in an emergency. We offer opportunities to schedule your own breaks and banking time, and the option of occasional home working.

• Provide customer support by guiding new customers through the connection process for EE products and services over the phone.
• Assist with in-home setup or questions about the first bill.
• Build relationships with customers to ensure a smooth experience and clear communication.

• Starting salary of £26,968.00
• Online GP access by telephone or video 24/7 for you and your immediate family (fully funded)
• Market-leading paid carers leave (up to 2 weeks) for colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave — equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, including mobile and broadband
• Opportunity to carve your own career path with development support
• Season Ticket Travel Loan to help with travel costs to and from work
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental cover for you and your family