Italian Citizenship Case Coordinator; Remote

Position: Italian Citizenship Case Coordinator (Remote, Full-Time)
About Italian Citizenship Services (ICS)
At Italian Citizenship Services (ICS), we’re more than just a service—we’re a mission-driven team devoted to helping individuals of Italian descent reclaim their heritage. Our expertise lies in guiding clients through the process of obtaining Italian dual citizenship by descent, marriage, registration of minor children, and reacquisition with a special emphasis on court-based citizenship petitions.
With a trusted team of Italian and American professionals—including legal experts, translators, and case managers—we provide a fully managed experience that handles everything from eligibility assessments and Italian document procurement to legal representation and post-citizenship services such as AIRE registration.
We operate globally with partners in New York City, Milan, Turin, and Florence, offering a culturally bilingual, client-first approach. At ICS, we turn the dream of Italian citizenship—and the lifestyle it unlocks—into a reality.
Type :
Full-Time
Location :
Remote
Start Date :
Immediate
Language Requirement :
English fluency is essential. Proficiency in Italian is strongly preferred.
Partita IVA Structure:
Please note that this role would be structured strictly on a Partita IVA basis, as an independent contractor relationship in accordance with Italian regulations.

Role Overview
We are seeking a highly organized and proactive Case Coordinator to support clients through the Italian citizenship journey. This individual will be the primary liaison for our clients and internal teams, managing all aspects of casework with accuracy, professionalism, and cultural sensitivity.
The role requires exceptional written and verbal communication skills in English, as nearly all client interaction and internal documentation will be conducted in English. The ability to communicate effectively in Italian with our legal partners is beneficial, but this is primarily an English-speaking role.
Preference will be given to candidates who have prior experience working in the Italian citizenship field, particularly those familiar with documentation and processes from the United States, Canada and Australia.

Key Responsibilities

Serve as the main point of contact for assigned clients, guiding them through each step of the Italian citizenship process.
Manage and organize citizenship case files, documentation workflows, and timelines.
Review, track, and manage the collection of U.S., Canadian, and Australian documents (e.g., vital records, apostilles), ensuring accuracy and completeness.
Communicate clearly and promptly with clients in professional English, ensuring their questions are answered and their expectations managed.
Coordinate with translators and legal partners in Italy to ensure case files are properly prepared and submitted.
Monitor each case’s progress, flag issues, and follow up to keep timelines on track.

Qualifications

Fluent, professional-level English communication skills are absolutely essential
Proficiency in Italian is a strong plus, but not required for day-to-day operations
Prior experience working with Italian citizenship applications is highly preferred
Familiarity with U.S., Canadian, and Australian documentation, such as birth, marriage, and naturalization records, is a strong advantage
Proven experience in case coordination, legal support, immigration services, or similar client-facing roles
Outstanding organizational skills, with the ability to manage multiple client cases simultaneously
Strong attention to detail and problem-solving mindset
Comfort working independently in a remote, deadline-driven environment
Bachelor’s degree in Law, International Relations, Languages, or related field preferred

Why Join ICS?

Work remotely with a mission-driven, multicultural team
Help people fulfill their dream of reclaiming Italian citizenship and reconnecting with their roots
Gain valuable experience in cross-border legal and governmental procedures
Be part of a team known for expertise, compassion, and client-first service
Join a growing organization that values autonomy, integrity, and purpose-driven work

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