Disputes & Reviews Administrator – Customer Support; CSR Team

Job Overview

We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.

• Manage and respond to payment disputes across platforms including Braintree, Pay Pal, and Stripe
• Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation
• Handle customer comments, messages, and inquiries via Facebook and other social media platforms
• Process customer refund requests within the approved CSR authorization limit (up to $300)
• Review and troubleshoot gallery-related and API-related errors through the administrative system
• Identify, investigate, and escalates potentially fraudulent orders in accordance with company procedures
• Ensure all customer interactions are handled accurately, professionally, and in a timely manner
• Maintain proper documentation and escalation records as required

• This position is fully remote
• Operates on a no-work-no-pay basis
• No statutory benefits (including HMOs)
• Employees must provide their own Work From Home equipment, including:
• Laptop or desktop computer
• Noise-canceling headset
• Reliable internet connection (at the employee’s expense)
• Two unplanned absences may lead to termination
• Resignations require a two-week notice period

• Strong attention to detail and problem-solving skills
• Comfortable handling disputes, reviews, and sensitive customer issues
• Experience with payment platforms, social media support, or fraud review is a plus
• Ability to work independently in a remote setup