Customer Support Specialist; Remote

We are seeking a reliable, customer-focused Customer Support Specialist to join a fully remote support team and help deliver consistent, high-quality service experiences. This work from home role is ideal for individuals who enjoy helping people, solving problems, and working in structured environments with clear expectations and processes.

As a Customer Support Specialist, you will act as a primary point of contact for customers, responding to inquiries, resolving issues, and ensuring every interaction is handled with professionalism, empathy, and accuracy. You will also play a key role in documenting customer interactions, supporting internal workflows, and contributing to ongoing improvements in customer experience (CX). This role is suitable for entry level candidates looking to build a career in customer support as well as experienced professionals seeking a stable remote opportunity with growth potential.

• Respond to customer inquiries via email, chat, phone, or ticketing systems
• Provide clear, accurate information about products, services, policies, and accounts
• Address customer questions, concerns, and requests in a friendly and professional manner
• Maintain a consistent, brand aligned tone across all customer interactions
• Deliver empathetic support while focusing on efficient and effective resolution

• Resolve routine customer issues by following documented workflows and standard operating procedures
• Identify when issues require escalation and route them to the appropriate team
• Track customer cases from first contact through resolution
• Ensure customers receive timely updates and follow ups

• Accurately log customer interactions, notes, and outcomes in CRM or customer support systems
• Update customer profiles and internal records as needed
• Maintain detailed documentation to support reporting, audits, and quality assurance
• Follow data privacy, security, and confidentiality guidelines at all times

• Meet response time, accuracy, and customer satisfaction benchmarks
• Follow service level agreements (SLAs) and internal quality standards
• Review work for completeness and accuracy before submission
• Identify recurring issues, process gaps, or documentation inconsistencies and flag them for improvement

• Collaborate with remote teammates, supervisors, and cross functional teams
• Participate in onboarding, training, coaching, and feedback sessions
• Adapt to changes in tools, workflows, and support processes
• Contribute ideas to improve customer experience, efficiency, and service quality

• Consistently accurate and professional customer interactions
• Reliable daily output and task completion
• Clear communication when instructions or information are unclear
• Strong attention to detail in documentation and follow ups
• Ability to manage multiple conversations while maintaining service quality

• Previous experience in customer service, customer support, help desk, call center, or customer facing roles preferred but not required
• Strong written and verbal communication skills
• Comfortable using computers, online tools, and customer support platforms
• Ability to follow instructions, workflows, and standard operating procedures
• Strong problem solving mindset with a customer first attitude
• Ability to work independently in a remote environment
• Reliable internet connection and access to a computer suitable for remote work

• Experience with CRM systems, ticketing tools, or live chat platforms
• Familiarity with email support, chat support, or phone based customer service
• Strong organizational and time management skills
• Ability to remain calm and professional under pressure
• Interest in customer experience (CX), customer success, or support operations
• Willingness to learn new tools, products, and workflows

• Fully remote / work from home role
• Structured workflows with clear documentation and expectations
• Flexible scheduling options depending on…