Renewal Sales Representative Job Sydney Nova Scotia Canada,Customer Service/HelpDesk

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator with a passion for helping customers and closing sales? We’re looking for Renewal Sales Representatives to join our team and support a variety of nationwide projects. You’ll interact with hundreds of customers each week, answering questions, promoting new products and services, and ensuring a best-in-class customer experience.

This is a fantastic opportunity to start or grow your career in a supportive, fast-paced environment with industry-leading training and clear paths to advancement in roles like Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and courteously

Listen actively to understand customer needs and resolve issues

Educate customers on products and services, identifying renewal and upsell opportunities

Use internal systems to manage accounts and process claims accurately

Research and coordinate with other departments to resolve customer concerns

Follow scripts, policies, and procedures to ensure consistency and compliance

Maintain accurate records and protect customer data

Escalate complex issues to supervisors or appropriate teams

Ensure first-call resolution through effective problem-solving

Stay current with training, system updates, and program changes

Meet attendance, punctuality, and performance expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years or older

High school diploma or equivalent

Fluent in English (spoken and written)

Experience with computer-based data entry

Ability to type 20+ WPM

Wired, high-speed internet connection (20

Mbps+ download speed)

Excellent organizational, written, and verbal communication skills

Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)

Familiarity with Windows PC applications and ability to learn new systems

Reliable and punctual with a strong work ethic

Skilled in conflict resolution, problem-solving, and negotiation

Customer-focused, empathetic, and solution-oriented

Ability to multitask, stay focused, and self-manage

Strong team orientation and interpersonal skills

Comfortable in a fast-paced, evolving environment

Preferred (Not Required)

1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center

Previous work-from-home experience

Experience in state or federal programs

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

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