German Customer Support Specialist II

Role Details

Location: Cape Town, South Africa

Work Arrangement: Work from home

Type of Support: Phones and emails

Contract Duration: Full Time L Permanent

Work Schedule: 9:00 am - 6:00 pm UK Time, Two consecutive days off

Expected

Start Date:

February 26, 2026

Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

We’re hiring Customer Support Specialists who’ll guide customers, partners, and clients, turning questions about accounts, payments, orders, or benefits into clear, actionable solutions. Every interaction is a chance to make an impact, build trust, and show how peak CX performance is done.

Let us match your unique skills, experience, and interests with one of our many partners across a variety of industries, including Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you’ll have the support you need to develop and grow your career.

• Provide timely and professional customer support via email and phone in English and German
• Assist customers with:
  Order status and tracking, returns, refunds, and exchanges, payment and billing inquiries, product information and general account questions
• Document all customer interactions accurately in CRM and ticketing systems
• Follow established processes while maintaining a high level of customer satisfaction
• Escalate complex issues when necessary, following internal guidelines
• Maintain a customer-first mindset and represent the brand positively at all times

• C1/C2 German proficiency (CEFR or equivalent)
• Experience providing German Support
• At least 2 years of experience in customer support via email and calls
• Strong written and verbal communication skills
• Ability to multitask and manage multiple conversations effectively
• Problem‑solving mindset with attention to detail
• Basic technical proficiency (CRM tools, ticketing systems, order platforms)
• Ability to work in a fast‑paced, performance‑driven environment

• Remote working arrangements
• Competitive base salary
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full‑time employees
• Be part of a people‑first, values‑driven organization
• Work with innovative global partners and diverse teams
• Access to free posture‑based fitness workouts from home
• Training and professional development opportunities

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others:
  Empathy is a key driver. When people thrive, so does the mission
• Embrace growth:
  Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
• Manifest trust:
  Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next
• Take ownership:
  Bold choices with integrity at the core—that’s how impact lasts
• Be humble:
  Humility opens the door to better ideas. Hear others, lift others, keep learning

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers.

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.