Tech-savvy Paralegal; customer service

Position: Tech-savvy Paralegal (customer service)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Tech‑savvy Paralegal with a passion for customer service in Italy.

This role offers an exciting opportunity to work at the intersection of legal support, technology, and customer success. You will help clients navigate legal documents, provide guidance on platform setup, and ensure an exceptional customer experience throughout their journey. This position requires a proactive individual who can adapt quickly to a fast‑paced environment, manage multiple tasks, and bridge the gap between technical processes and customer needs.

Your work will directly contribute to client satisfaction, retention, and overall service quality. Collaboration with internal teams and effective communication with clients are essential for success. Ideal candidates are organized, analytical, and eager to make an impact while learning and growing in a dynamic Legal Tech setting.

Accountabilities:

Draft, review, and prepare legal documents to meet client requirements, ensuring accuracy and compliance.

Serve as the primary point of contact for customer inquiries, guiding clients on service use, account management, and technical setups.

Assist customers in configuring integrations and platform connections, ensuring smooth implementation and usability.

Support sales efforts by providing information and guidance to leads through email and web chat.

Draft and deliver client reports, ensuring clarity, correctness, and professionalism.

Collaborate closely with internal teams to resolve client issues and improve service delivery.

Maintain high standards of organization, attention to detail, and responsiveness in all tasks.

Requirements:

Prior experience in customer success, client support, or related roles is preferred.

Familiarity with Legal Tech concepts and drafting legal documents.

Proficiency in English, both written and verbal, with strong communication skills.

Comfortable using modern web tools such as Google Docs and other productivity platforms.

Analytical thinking with a proactive attitude and problem‑solving abilities.

Highly organized, detail‑oriented, and capable of multitasking in a fast‑paced environment.

Willingness to learn and adapt quickly to new processes and client needs.

Benefits:

Fully remote work with flexible hours and location.

Collaborative and supportive team culture with open communication and feedback.

Startup mindset offering growth opportunities and exposure to diverse projects.

Comprehensive onboarding and dedicated ramp‑up period.

Opportunities to make a direct impact on customer satisfaction and service quality.

Regular team activities and knowledge‑sharing sessions.

Why Apply Through Jobgether?

We use an  AI‑powered matching process  to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:  By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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