Technical Customer Support Specialist - Work from Home

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment
- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

Provide first level customer service/ technical solutions in regard to client products.

Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.

Ensure requests are handled appropriately by coordinating with various functions within the company

Schedule service calls and follow up with customers/clients

Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

Responsible for accurate data input using prescribed applications

Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer

Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues

Answer inbound/outbound customer queries.

Approaches problems flexibly and can adapt and modify approach without compromising outcome

Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)

Minimum high school degree. A degree or certification in technology is a plus.

Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred

Must be at least 18 years old

Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)

Ability to type 30 wpm and successfully pass our language/grammar screening

Excellent home internet hardwired.

iOS, Smartphone, Tablet, PC or Mac experience

Professional and/or personal technical troubleshooting experience

Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time

Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshootingmethodology

Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed

Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

Stays curious and inquisitive in the pursuit of professional excellence

Effective time management strategy including ability to multi-task, prioritize, organize and balance workload

Able to self-manage and work independently in a fast-paced and highly demanding environment

Embraces repetition of core job duties, yet eager to take on more responsibility when needed

Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

Self-awareness to identify, address and manage navigating through challenges associated with the role

Remains focused and poised despite criticism and setbacks

Eager to receive feedback, embraces coaching and demonstrates changes as a result

Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Paid training

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary

Positive and supportive environment

We are looking for candidates with open…