Desk

Make an impact in support and service at Head First Group

Do you get energy from helping people, solving problems, and bringing clarity to a dynamic environment? And do you enjoy working at the intersection of technology and personal contact?

As a Support Desk Employee at Head First Group, you are the first point of contact for colleagues, suppliers, professionals, and clients. You ensure that questions are handled and followed up quickly, carefully, and attentively. In doing so, you contribute directly to the smooth running of our services and a positive experience for all our partners.

You will be working in an organization where smart technology and human contact go hand in hand. In this role, you will combine service orientation with structure and overview, and you will be involved on a daily basis in supporting processes that are important to thousands of professionals and clients.

In this role, you make a difference every day by truly helping people. You are the listening ear and the link between different parties and systems. Your meticulous approach ensures that processes run smoothly and that colleagues, suppliers, and clients know where they stand.

You identify recurring questions and bottlenecks and actively share these with the team so that our service and processes can be continuously improved. In doing so, you not only provide operational support, but also contribute to the further professionalization of our services.

• Respond to questions from suppliers, professionals, and clients, both by telephone and in writing.
• Ensure correct, timely, and complete follow-up of reports and requests.
• Register, monitor, and track reports in our systems and platforms.
• Support colleagues with operational and administrative issues.
• Schedule appointments, set out actions, and monitor progress.
• Identify opportunities for improvement and recurring questions within the support processes.
• Liaise with internal specialists, such as contract and finance colleagues, to ensure questions are directed to the right place.

You will work closely with colleagues such as partner managers, recruitment consultants, and other specialists within Head First Group.

Head First Group is a leading HR tech service provider that supports organizations in deploying and managing external talent. Every day, we help thousands of professionals and clients with smart technology and personalized services. Our strength lies in tech enables touch: innovative platforms combined with committed colleagues.

Working at Head First Group means working in an open and accessible environment where collaboration, learning, and initiative are key. You will be given the space to contribute ideas, develop yourself, and make a real impact on our services.

• Salary that matches your experience:
  You will receive a range of salary that matches your knowledge and experience. We reward you fairly for your commitment and development.
• Vacation pay and days off:
  You receive 8.33% vacation pay and are entitled to 27 days off per year based on full-time employment. This gives you plenty of room to recharge.
• Hybrid working:
  We support hybrid working and use a 60/40 split for this purpose, whereby with full-time employment you are in the office for three days and can work from home for two days.
• Contributory pension:
  We pay your full pension premium. So you build up a pension without contributing to it yourself. You'll have a higher net salary as a result.
• Performance bonus:
  Depending on your performance and that of Head First Group, you can receive an annual extra reward of one or two months' salary.
• Monthly extras:
  You will receive a monthly allowance for internet, a vitality budget, a contribution for lunch and support in setting up your home office.

You are service-oriented, structured, and energized by helping others. You can easily switch between different questions and maintain an overview, even when it gets busy. In addition, you bring the following to the table:

• Vocational education (MBO) level of working and thinking;
• Experience in a support, service, or customer contact role;
• A…