Customer Service Representative; Remote Job 'Asir Province Saudi Arabia,Customer Service/HelpDesk

Position: Customer Service Representative (Remote)

Customer Service Representative (Remote)

PULSE-MEDIA |

PULSE-MEDIA | Posted Feb 11, 2026

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Full-time

Negotiable

Entry (0-2 yrs)

Position Overview

We are hiring a motivated and customer-focused Customer Service Representative to join a fully remote support team. This work‑from‑home role is ideal for individuals who enjoy helping customers, solving problems, and providing clear, friendly, and reliable support across digital communication channels.

As a Customer Service Representative, you will act as a frontline contact for customers, assisting with questions, requests, and service‑related issues. You will play a key role in shaping the overall customer experience (CX) by ensuring interactions are handled with accuracy, empathy, and professionalism.

This role is well suited for entry‑level candidates, career switchers, or experienced support professionals who want remote stability, structured workflows, and opportunities to grow within customer support, operations, or customer success teams.

What You’ll Be Doing Customer Communication & Support

Respond to customer inquiries via email, chat, phone, or ticketing systems
Provide accurate, easy‑to‑understand information regarding products, services, policies, and procedures
Address customer concerns with patience, empathy, and solution‑oriented communication
Maintain a professional, friendly, and brand‑aligned tone in every interaction

Issue Resolution & Case Handling

Resolve routine customer issues by following documented processes and support guidelines
Identify when an issue requires escalation and route it appropriately
Track customer cases from initial contact through resolution
Ensure follow‑ups are completed and customers receive timely updates

Documentation & Systems

Log customer interactions, notes, and outcomes in CRM or customer support platforms
Maintain accurate records to support reporting, audits, and service quality
Update customer profiles and account information when required
Follow data privacy, security, and confidentiality standards

Workflow & Quality Support

Meet response time, accuracy, and customer satisfaction expectations
Follow service‑level agreements (SLAs) and quality assurance guidelines
Identify recurring customer issues and flag trends for improvement
Contribute feedback to improve customer processes, FAQs, and documentation

Team Collaboration & Learning

Work closely with remote teammates to ensure consistent customer support
Participate in onboarding, training sessions, and coaching opportunities
Adapt to updated processes, tools, and service standards
Support a culture of continuous improvement and customer‑centric service

Performance Expectations

Consistently accurate and professional customer interactions
Reliable attendance and steady daily output
Clear communication when issues or blockers arise
Strong attention to detail in documentation and follow‑up
Ability to manage multiple conversations while maintaining quality

Required Qualifications

Prior experience in customer service, customer support, call center, help desk, or customer‑facing roles preferred but not always required
Strong written and verbal communication skills
Comfort using computers, online tools, and customer support systems
Ability to follow instructions, workflows, and standard operating procedures
Strong problem‑solving mindset and customer‑first attitude
Ability to work independently in a remote environment
Reliable internet connection and access to a computer suitable for remote work

Preferred Skills (Nice To Have)

Experience with CRM systems, ticketing tools, or live chat platforms
Familiarity with email support, chat support, or phone‑based customer service
Ability to remain calm and professional under pressure
Strong organizational and time‑management skills
Interest in customer experience (CX), customer success, or support operations
Willingness to learn new tools, products, and workflows

Work Environment & Schedule

Fully remote / work‑from‑home position
Flexible scheduling options depending on coverage needs
Full‑time or part‑time opportunities may be available
Structured onboarding, documentation, and ongoing support provided
Performance feedback and growth opportunities

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